At North Star Solutions we believe that an efficient service with quality support should underpin all ongoing projects, with this in mind we have looked at our support function and tried to keep it as connected to our day to day operations as possible.
We don’t direct you to an impersonal phone line, instead we feel the best support is provided by those involved with the design and production of your site. This means that once your site is delivered you don’t lose contact with your account manager and any knowledge gained, combined with the strength of an
ongoing relationship, can be used to deal swiftly and efficiently with any issues that arise.
We also support existing systems and sites, so if you have any problems with your IT infrastructure including networking, wireless networking, e-mail, internet and existing websites give us a call and we will help you get things running smoothly.
The result will be a personal support package delivered by someone you feel confident with based upon an agreed support contract giving you an idea of response time and cost.
NSS do offer ticket support based on a 30 day period this way you pay when you need the help.
